Highroller Casino Terms and Conditions

Welcome to Highroller Casino. These Terms and Conditions govern your use of our online casino, our mobile app, and every service we provide at highroller.com. By creating an account, completing a Highroller login, or placing a wager with us, you agree to be bound by these terms in full. We operate under the ownership of Happy Hour Solutions Ltd, registry code HE419393, registered at Chytron 3, Office 301, 1075 Nicosia, Cyprus. We encourage you to read this document carefully before you register or make a deposit with us.

1. Our Licence and Governing Law

We hold two licences issued in Estonia and are supervised by the Estonian Tax and Customs Board. Our activity licence No. HKT000063 permits us to organise games of chance and was issued on 4 November 2021. Our remote gambling licence No. HKL000374 was issued on 17 December 2021. Our services are governed exclusively by the laws of the Republic of Estonia, and any dispute arising from your use of Highroller Casino will be resolved in accordance with Estonian legislation.

2. Eligibility to Play at Highroller

We only accept players who are at least 21 years old, or who meet the minimum gambling age set by the laws of their country of residence, whichever is higher. We currently welcome players from Canada, Finland, and New Zealand, and we offer our platform through four locale variants, including a dedicated Highroller NZ experience for our New Zealand players. If you register through the Highroller casino NZ portal, you confirm that remote gambling is lawful in your region.

We reserve the right to refuse or terminate an account if you are prohibited from playing by our Regulator, registered with the Estonian central self-exclusion system HAMPI, subject to national or international sanctions, acting on behalf of a corporate entity, or gambling as part of a professional activity. Some games may be unavailable in your region due to provider-imposed restrictions, and we cannot guarantee access to every title listed at Highroller casino online.

3. Creating Your Account and Using Highroller Login

To play with us, you must register a personal Player Account and complete the Highroller casino login process using accurate personal information. We may request identification documents to verify your identity, particularly once your cumulative deposits or withdrawals reach 2,000 EUR or its equivalent, where required by law or at our discretion. If we request documents, you must provide them within 30 days, or we will cancel your pending withdrawal request and return the funds to your Player Account.

We provide our platform across desktop and mobile browsers, and you may also download our Highroller app or use the Highroller casino app for instant play on iOS and Android with no download required. Your account remains synced across every device, so your balance, history, and rewards are always accessible whether you play through our website or our Highroller casino mobile interface.

4. Deposits and Withdrawals

Our stated account currency is CAD, and we require a minimum deposit of 20 CAD on every method we support, or the equivalent in another accepted currency. We accept Visa, Mastercard, Interac, MuchBetter, Jetonbank, Paysafecard, and Jeton Cash for deposits, each with a maximum determined by the method selected. We do not charge any fee on deposits or withdrawals, although your bank or payment provider may apply their own charges.

• We only pay out to the same method used for your deposit, wherever that method supports withdrawals
• We may offer an alternative payout method at our discretion if your original method cannot process withdrawals
• We refund card deposits up to the original deposited amount, with any surplus paid through another method
• We do not accept third-party payments, and we will forfeit any winnings from such deposits while returning the funds to the account holder

We require that all deposited funds be wagered at least once before you may request a withdrawal. Processing times may extend to five business days depending on your chosen method, though most requests are completed within 24 hours, and Visa and Mastercard payouts are typically processed instantly. We apply a monthly administrative fee of up to 10 CAD to accounts that remain dormant for 12 consecutive months.

5. Our Highroller Bonus Offers

We provide a generous Highroller bonus package to new players, structured as a Highroller casino bonus of up to 2,000 CAD plus 200 Free Spins spread across your first four deposits. Each part requires a minimum qualifying deposit of 20 CAD and must be claimed in sequence; if you skip a deposit stage, we make the next stage unavailable until you complete it. Our welcome offer includes free spins on Sweet Bonanza, Big Bass Bonanza, John Hunter and the Book of Tut, and Gates of Olympus.

Our bonus structure follows a Parachute, or non-sticky, model. We keep your deposited funds and bonus funds entirely separate, allowing you to withdraw real-money winnings immediately once your deposit has been wagered once, forfeiting the associated bonus if you choose. Wagering on the bonus balance only begins once you place your first spin using bonus funds.

• We apply a 40x wagering requirement to bonus funds, to be completed within 30 days
• We cap the maximum win and withdrawal from each deposit bonus at 10,000 CAD
• We limit the maximum bet while bonus funds remain active to 5 CAD
• We make free spins available immediately after each qualifying deposit, valid for 24 hours with 30x wagering and a maximum win of 100 CAD

We weight wagering contributions differently across our game library: slots contribute 100%, selected live game shows contribute 50%, while table games, video poker, and most other live casino games contribute 0%. If you are searching for a Highroller casino no deposit bonus, please note that our current promotions are structured as deposit-based offers rather than no-deposit incentives, and any Highroller promo code or Highroller bonus code we distribute will specify its own applicable terms.

6. Ongoing Promotions and Our ROLR Programme

Beyond our welcome package, we run recurring promotions including Game of the Week, Pick and Play, and Weekend Free Spins, alongside network campaigns such as Kalamba Kash Drops and Pragmatic Play Drops & Wins. We also operate ROLR, our loyalty and VIP relationship programme, which rewards you with cashback, a dedicated account manager, and invitation-only tournaments based on your activity rather than a fixed tier structure. Our Level Up system fills a progress bar with every wager you place on slots, awarding free spins on games you already enjoy playing.

7. Responsible Gambling

We are committed to promoting responsible play across every Highroller casino product we offer. We provide tools including deposit limits, self-exclusion, and account closure options, and we honour registrations with the Estonian self-exclusion system HAMPI by barring affected individuals from our platform. If you feel your gambling has become a concern, we encourage you to contact our support team for guidance and available resources.

8. Customer Support

Our support team is available by email at support@highroller.com and via live chat between 8:00 AM and 1:00 AM CET. We aim to respond promptly to any question regarding your account, our bonus terms, or technical issues you encounter while using Highroller Casino, whether you contact us from a desktop browser or through our Highroller app.

9. Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or updates to our services. We recommend that you review this page periodically, as your continued use of Highroller Casino after any change constitutes your acceptance of the revised terms.