Our Responsible Gaming Promise
At Highroller, we believe that entertainment should never come at the cost of your wellbeing. As a licensed operator regulated by the Estonian Tax and Customs Board, we take player protection seriously, and we've built our platform around tools, policies and support systems designed to keep your gaming experience safe, controlled and enjoyable. Here at Highroller Online Casino, we want every spin, every hand and every game session to remain firmly within the realm of fun.
We understand that gambling can be a source of genuine excitement, but we also recognise that for some players it can become a challenge. That's why we've put in place a full suite of responsible gaming features, and why we ask every player to approach our games with awareness and moderation.
Why Responsible Gaming Matters to Us
We didn't build HighRoller to be just another gaming site - we built it to be a place where players can enjoy themselves without losing sight of what matters. Our licences, issued under Estonian law (activity licence No. HKT000063 and remote gambling licence No. HKL000374), require us to operate with strict player protection standards, and we go beyond the minimum requirements wherever we can.
Our team at HighRoller Casino genuinely cares about the people who play with us. We see responsible gaming not as a legal obligation to tick off, but as a core part of who we are as an operator.
Our Tools for Safer Play
We give every player at Highroller Casino access to a range of account controls that put you in charge of your own gaming habits. These tools are simple to activate and can be adjusted through your account settings or by contacting our support team.
- Deposit Limits - We let you set daily, weekly or monthly caps on how much you can deposit, helping you stay within your personal budget.
- Loss Limits - We allow you to define a maximum amount you're comfortable losing over a set period.
- Time-Out Periods - If you need a short break, we can temporarily suspend your account for a period of your choosing.
- Self-Exclusion - For longer breaks, we offer self-exclusion periods during which your account remains closed and no marketing communications are sent.
- Reality Checks - We can remind you at intervals how long you've been playing, so a session never runs away with you.
Our HighRoller platform is designed so these settings are never hidden away - they're accessible whenever you need them, and our support team is always ready to help you set them up.
Comparing Our Player Protection Tools
| Tool | What It Does | How to Activate |
|---|---|---|
| Deposit Limit | Caps how much you can add to your account daily, weekly or monthly | Account settings or support request |
| Time-Out | Suspends your account temporarily | Account settings |
| Self-Exclusion | Closes your account for an extended period | Support request, also enforced via HAMPI |
| Reality Check | Alerts you to session duration | Account settings |
Age Restrictions and the HAMPI System
We at Highroller Casino only accept players who are at least 21 years old, or the minimum legal gambling age set by their country of residence, whichever is higher. This is a strict, non-negotiable policy, and our verification processes are designed to confirm the age and identity of every registered player.
Because our licence falls under Estonian regulation, we are also connected to HAMPI, the Estonian central self-exclusion register. Anyone who has registered with HAMPI to exclude themselves from gambling is automatically barred from playing at HighRoller, regardless of any other account details. We treat this integration as an essential safeguard, not an inconvenience, and we fully support its purpose.
In addition, our terms exclude corporate bodies, legal entities, anyone playing as part of professional activity, and individuals subject to sanctions or restrictions. Our Highroller Online Casino platform is built strictly for individual, recreational adult players.
Recognising the Signs of Problem Gambling
We encourage every player to check in with themselves regularly. Some signs that gaming may no longer be purely recreational include:
- Spending more time or money than originally intended
- Chasing losses with bigger bets
- Borrowing money to fund deposits
- Neglecting work, relationships or responsibilities because of gaming
- Feeling anxious, irritable or preoccupied when not playing
- Hiding gaming activity from friends or family
If any of this sounds familiar, we want you to know that reaching out for support is a strong, sensible step - not a failure. Our HighRoller support team will never judge you for asking about our responsible gaming tools.
How to Set a Limit or Take a Break
We've made it straightforward to adjust your account controls whenever you feel it's necessary. Here's how you can get started:
- Log in to your HighRoller account
- Navigate to the account or profile settings menu
- Select the responsible gaming or limits section
- Choose the tool you'd like to apply - deposit limit, loss limit, time-out or self-exclusion
- Confirm your selection, or contact our support team if you need assistance
Once a limit is set, we apply it immediately, and any decrease takes effect right away. Increases to limits typically involve a short cooling-off period, giving you time to reconsider before the change goes live.
External Support Organisations
Beyond the tools available directly on our Highroller Online Casino platform, we also encourage players to reach out to independent organisations that specialise in gambling support. These include national helplines, certified counsellors and community support groups that operate separately from any gaming operator, ensuring impartial guidance. We recommend researching the resources available in your own country or region, as availability varies by location.
We at HighRoller believe that combining our internal tools with independent, professional support gives players the strongest possible safety net.
Our Commitment to a Safer Environment
Every feature we offer at Highroller Casino - from our Highroller bonus offers to our extensive slot library and live dealer games supplied by Evolution - is designed with the same underlying principle: gaming should be enjoyable, not harmful. We regularly review our responsible gaming practices to make sure they reflect current best standards, and we welcome feedback from our players on how we can do better.
Our HighRoller team monitors account activity for patterns that might suggest a need for additional support, and where appropriate, we may reach out proactively to check in with a player or suggest available tools.
Getting in Touch With Us
If you'd like to discuss your account, activate a limit, or simply ask a question about our responsible gaming policies, our support channels are here for you. Getting started with HighRoller is quick and easy through our sign up process, but we always encourage new players to review these responsible gaming tools first.
- Live Chat: Available daily from 8:00 AM to 1:00 AM CET
- Email: support@highroller.com
- Account Settings: Adjust limits directly within your profile
FAQ
What is the minimum age to play at HighRoller?
We require every player to be at least 21 years old, or the legal gambling age in their country of residence if that is higher.
Can I set a deposit limit at Highroller Casino?
Yes, we allow you to set daily, weekly or monthly deposit limits directly through your account settings, and any reduction applies immediately.
How does self-exclusion work with HAMPI?
Because our licence is regulated in Estonia, we are connected to HAMPI, the national self-exclusion register. If you're registered there, we are unable to allow you to play, regardless of your account status with us.
What if I want to take a short break instead of fully self-excluding?
We offer time-out periods for exactly this situation, allowing you to temporarily suspend your account without committing to a longer self-exclusion.
How quickly do limit changes take effect?
Decreases to any limit are applied immediately. Increases typically go through a short cooling-off period before taking effect, giving you time to reflect.
Does HighRoller monitor accounts for signs of risky play?
Yes, we review account activity and may proactively reach out to players if we notice patterns that suggest additional support tools could help.
Content updated: August 22, 2026