Highroller Privacy Policy

At Highroller Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Highroller Casino privacy policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By registering an account and using Highroller Casino online casino services, you agree to the practices described in this policy.

Who We Are

Highroller Casino is operated by Happy Hour Solutions Ltd, a company registered in Cyprus under registry code HE419393, with its registered office at Chytron 3, Office 301, 1075 Nicosia, Cyprus. We hold two licences issued by the Estonian regulator: activity licence No. HKT000063 for organising games of chance, and licence No. HKL000374 to organise remote gambling. Our operations are supervised by the Estonian Tax and Customs Board and governed by the laws of the Republic of Estonia. As the data controller, we are responsible for determining how and why your personal data is processed when you use Highroller casino services.

Information We Collect

We collect several categories of information to operate our platform, verify your identity, process transactions and comply with legal obligations. When you sign up through Highroller casino login, complete our registration form, make a deposit, or contact our support team, we may collect the following:

• We gather registration details such as your name, date of birth, email address, phone number and residential address
• We collect identity verification documents, including proof of identity and proof of address, particularly when cumulative deposits or withdrawals reach 2,000 EUR or as required by law
• We record payment and transaction data related to deposits and withdrawals made through Visa, Mastercard, Interac, MuchBetter, Jetonbank, Paysafecard and Jeton Cash
• We track your gaming activity, including games played, wagers placed, bonus usage and Highroller casino bonus claims, to manage your account and improve our services
• We log technical information such as your IP address, device type, browser, operating system and login timestamps when you access Highroller casino app or our website
• We store communication records from emails and live chat interactions with our support team

How We Use Your Personal Data

We use the information we collect for a range of purposes connected to operating Highroller Casino responsibly and lawfully. Our purposes include:

• We use your data to create and manage your player account and verify your identity before payment
• We process deposits and withdrawals and administer the Highroller casino bonus, Highroller no deposit bonus offers, free spins and promotional campaigns you participate in
• We monitor account activity to detect fraud, money laundering and breaches of our terms and conditions
• We check your details against the Estonian central self-exclusion system HAMPI and applicable sanctions lists to ensure you are eligible to play
• We communicate with you about your account, transactions, Highroller casino promo code offers and changes to our policies
• We use aggregated data to improve the performance and design of Highroller casino mobile and desktop platforms
• We comply with regulatory reporting obligations under Estonian gambling law

Legal Basis for Processing

We rely on several legal grounds to process your personal data. We process data where necessary to perform our contract with you as a registered player, to comply with legal and regulatory obligations imposed on Highroller Casino as a licensed operator, to protect our legitimate interests in preventing fraud and securing our platform, and, where applicable, based on your consent, such as for marketing communications about our latest Highroller casino no deposit bonus codes or seasonal offers.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Highroller casino app to remember your preferences, keep you signed in across sessions, and analyse how players interact with our games. Our cookies help us recognise returning players using Highroller login credentials, personalise your experience, and measure the effectiveness of promotions such as our welcome offer and weekend free spins. You can manage cookie settings through your browser, though disabling certain cookies may limit the functionality of our services.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to run our operations, including:

• We share data with payment providers to process deposits and withdrawals through your chosen method
• We share information with identity verification and anti-fraud service providers
• We disclose data to regulators, including the Estonian Tax and Customs Board, where legally required
• We work with game providers such as Pragmatic Play, NetEnt, Evolution and Play'n GO, who may receive limited gameplay data necessary to deliver Highroller vegas casino games and Highroller vegas casino slots
• We may share data with law enforcement agencies in connection with sanctions compliance or criminal investigations

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by Estonian gambling regulations and anti-money laundering laws. Where an account remains dormant for 12 consecutive months, we retain records in line with our regulatory obligations even where a monthly administrative fee applies to the account. Once retention periods expire, we securely delete or anonymise your data.

Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our security practices include encryption of sensitive data, restricted internal access controls, and regular monitoring of our systems. While we take data protection seriously across every Highroller casino online environment, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These rights typically include:

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, please contact our support team, and we will respond in accordance with applicable data protection law.

Age and Eligibility

We only process personal data of individuals who meet our eligibility requirements. You must be at least 21 years of age, or the minimum gambling age set by the laws of your country of residence, whichever is higher, to register with Highroller Casino. We do not knowingly collect data from underage individuals, and accounts found to violate this requirement will be closed.

International Data Transfers

As part of operating Highroller Casino across markets including Canada, Finland and New Zealand, we may transfer personal data outside your country of residence to service providers and processors. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information consistent with Estonian and European data protection standards.

Contacting Us

If you have questions about this privacy policy, how we handle your personal data, or wish to exercise any of your rights, please reach out to our support team by email at support@highroller.com. Our live chat is also available daily from 8:00 AM to 1:00 AM CET for general enquiries. We may update this policy from time to time to reflect changes in our practices or legal requirements, and we encourage you to review it periodically while using Highroller Casino.